oracle
Support Engineer 1
Oracle is hiring a Support Engineer 1 to help maintain, troubleshoot, and enhance the Oracle Health Patient Accounting application. The role supports an enterprise healthcare revenue-management solution used by healthcare organizations for financial and revenue-cycle activities. The selected candidate will investigate application issues, implement approved enhancements, test workflows, document resolutions, and collaborate with internal and client-facing teams. Oracle is looking for candidates with a foundation in Information Technology or Health Care Administration who are willing to learn and can work in a structured support environment.
Location
Bengaluru
Experience
0–2+ years
Salary
Based on interview performence
Job Type
Full-time
Work Mode
On-site
Posted
3 Oct 2026
Responsibilities
- • Provide technical support and ongoing maintenance for the Oracle Health Patient Accounting application.
- • Investigate and resolve application issues through structured troubleshooting.
- • Implement application enhancements requested by users.
- • Manage and deploy approved changes through established change-control procedures.
- • Monitor application performance and help keep the solution operational and optimized.
- • Investigate issues by gathering information, using troubleshooting tools, observing user workflows, and testing processes.
- • Prioritize incidents and enhancement requests according to severity and urgency.
- • Work with other teams to route and resolve issues appropriately.
- • Maintain investigation records, resolutions, activities, and knowledge documentation.
- • Act as a key resource for the support team and participate in internal or client meetings.
- • Participate in the scheduled on-call rotation for critical client issues.
Requirements
- • Bachelor's degree in Information Systems, Computer Science, or a related discipline, or equivalent relevant work experience.
- • Bachelor's degree in Health Care Administration is also acceptable.
- • 0–2+ years of relevant experience.
- • Technical knowledge or educational background in Information Technology and/or Health Care Administration.
- • Strong problem-solving and troubleshooting abilities.
- • Ability to investigate application issues and test workflows.
- • Ability to prioritize work according to business and client requirements.
- • Ability to collaborate with multiple teams.
- • Strong documentation and communication skills.
- • Willingness to work the specified evening/night shift and participate in on-call support.
- • English reading, writing, and speaking proficiency.
- • Visa/work permit sponsorship is not available.
Skills
TroubleshootingInformation TechnologyApplication SupportProblem-solvingWorkflow TestingIncident ManagementTechnical SupportDocumentationChange Management
Eligibility
- • Bachelor's degree in Information Systems, Computer Science, or a related field, or equivalent relevant work experience.
- • A Bachelor's degree in Health Care Administration is also accepted.
- • 0–2+ years of experience.
- • Candidates should have a technical background supported by education or experience in Information • • • Technology and/or Health Care Administration.
- • English language proficiency is required for reading, writing, and speaking.
- • Visa/work permit sponsorship is not available for this position.
- • Candidates must be willing to work from 5:30 p.m. to 2:30 a.m. IST.
- • Availability for a scheduled on-call rotation for critical client issues is required.
- • Fresher eligibility: The job description allows 0 years of experience, so fresh graduates meeting the education requirements can be considered.
How to Apply
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