Software Engineer I

Responsibilities

• ● Monitor Salesforce performance and errors and take appropriate action based on issue severity.
• ● Handle daily Salesforce support requests and work toward timely resolutions.
• ● Troubleshoot basic Salesforce user and system problems.
• ● Escalate more complex issues to senior engineers or developers.
• ● Carry out Salesforce data imports, updates, exports, and upserts while protecting data accuracy.
• ● Support user permissions, basic Salesforce configuration changes, and data integrity checks.
• ● Perform data cleanup and routine maintenance of Salesforce records.
• ● Assist with smoke and regression testing for fixes and enhancements.
• ● Participate in requirement-gathering and story-refinement discussions.
• ● Create and maintain documentation for recurring support issues and resolution procedures.
• ● Support QA activities for new features and defect fixes.
• ● Track and communicate testing risks, dependencies, and defects to relevant leads and managers.
• ● Develop technical, domain, and testing knowledge to handle more complex systems over time.

Requirements

• ● Bachelor’s degree in Computer Science, Electronics, or a related engineering/technical discipline.
• ● Degree from a government-approved university.
• ● 0–2 years of experience in Business Analysis, Systems Analysis, QA, or a related technology field.
• ● Basic knowledge of Salesforce configuration.
• ● Familiarity with Salesforce data-management tools such as Data Loader, Workbench, or Import Wizard.
• ● Understanding of software development/delivery lifecycles.
• ● Basic knowledge of API testing tools and concepts, including Postman.
• ● Understanding of database fundamentals and data integrity validation.
• ● Strong analytical and troubleshooting abilities.
• ● Ability to investigate production issues and support root-cause analysis.
• ● Good communication and collaboration skills.
• ● Willingness to learn from senior technical team members and work with business and technology teams.

Skills

Eligibility

• ● Bachelor’s degree in Computer Science, Electronics, or a similar engineering/technical discipline.
• ● Degree must be from a government-approved university.
• ● 0–2 years of experience in Business Analysis, Systems Analysis, Quality Assurance, or a related technology role.
• ● Basic experience with Salesforce platform configuration and data-loading tools is required.
• ● Understanding of software delivery lifecycles, basic API testing concepts, database fundamentals, and data integrity checks is expected.
• ● Strong communication and analytical problem-solving abilities are required.
• ● Freshers are eligible based on the stated 0–2 years experience range, although the JD does not separately state “freshers.”
• ● Graduation year: 2024, 2025, 2026