salesforce
Associate Technical Support Engineer
Salesforce is hiring an Associate Technical Support Engineer for its Global Voice Support team in Hyderabad. This entry-level opportunity focuses on helping customers troubleshoot issues, understand Salesforce features, and follow effective product practices. The selected candidate will provide support through phone, email, and chat while working with areas such as user management, data management, reporting, and dashboards. The role also involves maintaining customer cases, identifying escalation needs, and using AI and automation to improve support efficiency. The position is suitable for graduates with a technical degree and candidates with up to 12 months of relevant support or customer-handling experience. Strong communication, problem-solving, adaptability, and willingness to work rotating shifts are important for this role.
India - Hyderabad
Up to 12 months of experience in Voice Support, IT/Product Support operations, or customer-handling roles.
₹8–15 LPA
Full-time
On-site
8 Oct 2026
Responsibilities
- • Provide technical assistance to Salesforce customers through phone, email, and chat.
- • Guide customers on best practices related to user management, data management, reports, and dashboards.
- • Determine when customer cases should be escalated to Professional Services or Account Executives.
- • Record customer interactions and maintain case information in Salesforce.
- • Follow established support procedures while identifying opportunities to improve them.
- • Explore AI and automation opportunities that can reduce repetitive work and improve issue resolution.
- • Work across different shifts according to the requirements of the 24/7 support model.
Requirements
- • Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
- • Up to 12 months of relevant Voice Support, IT/Product Support, or customer-handling experience.
- • Excellent English communication skills, both written and verbal.
- • Strong analytical, organizational, and problem-solving skills.
- • Customer-first mindset and genuine interest in customer success.
- • Ability to learn Salesforce Cloud applications and technical solutions.
- • Interest in AI-based tools and automation.
- • Ability to adapt to changing situations and learn quickly.
- • Self-motivated and capable of working independently.
- • Willingness to work rotating shifts in a 24/7 support environment.
- • Salesforce ADM 201 or ADM 211 certification is desirable, not mandatory.
Skills
Eligibility
- • Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
- • Up to 12 months of experience in Voice Support, IT/Product Support operations, or customer-handling roles.
- • Strong written and verbal English communication skills.
- • Customer-focused approach with an interest in delivering a positive customer experience.
- • Strong organizational, analytical, and problem-solving abilities.
- • Interest in AI-powered tools, automation, and improving support processes.
- • Ability to learn Salesforce Cloud applications and solutions.
- • Adaptable, self-motivated, dependable, and comfortable working independently.
- • Willingness to work rotating shifts as part of a 24/7 support operation.
- • Salesforce ADM 201 and/or ADM 211 certification is desirable but not mandatory.
- • Experience supporting international customers and knowledge of additional languages are desirable. Salesforce Careers
- • Freshers eligibility is supported by the role's entry-level experience requirement, although the job description also allows candidates with up to 12 months of relevant experience.