Associate-Maps

Responsibilities

• • Handle customer requests received through telephone and email.
• • Record customer information and details of reported issues accurately.
• • Track queries, troubleshooting steps, and their resolution status.
• • Resolve customer issues according to established procedures and SLA requirements.
• • Use internal knowledge resources to support effective issue resolution.
• • Understand relevant product information to assist customers.
• • Review call and query records to identify recurring issues and trends.
• • Maintain customer self-help and support documentation.
• • Escalate serious or unresolved issues to the appropriate team leader.
• • Guide customers through product features and step-by-step solutions.
• • Maintain accurate records of customer interactions.
• • Follow up with customers when required and collect feedback.
• • Participate in product and process training to improve job knowledge.

Requirements

• • Graduation is required.
• • Strong customer service skills.
• • Ability to communicate clearly and professionally with customers.
• • Ability to diagnose and troubleshoot customer queries.
• • Ability to follow standard processes and service-level requirements.
• • Good documentation and record-keeping skills.
• • Ability to learn product information and apply it while assisting customers.
• • Ability to work independently and follow established procedures.

Skills

Eligibility

• • Graduation is required.
• • 0 years of experience.
• • Freshers can apply .
• • Graduation year: 2026.
• • Candidates should have good communication skills and be able to handle customer queries according to defined processes and SLAs.