Analyst

Responsibilities

• • Handle routine customer queries related to the client's products and services through chat.
• • Take appropriate action to resolve customer issues and provide relevant feedback.
• • Escalate unresolved customer complaints to the appropriate departments.
• • Maintain required quality standards and meet defined SLAs.
• • Maintain professional conduct and communication while interacting with customers.
• • Work collaboratively with team members to achieve assigned objectives.
• • Keep process knowledge updated and support knowledge improvement within the team.

Requirements

• • Strong verbal and written communication skills.
• • Ability to learn customer service processes and software applications quickly.
• • Basic understanding of hardware such as modems and routers.
• • Good customer handling skills.
• • Ability to adapt to changing business requirements.
• • Ability to work effectively in a team.
• • Willingness to work in 24×7 shifts.
• • Knowledge of Microsoft Excel.
• • Troubleshooting process experience is mentioned in the JD.
• • Chat process experience is mentioned in the JD.
• • Experience in the cable or telecom industry is mentioned as a requirement.
• • Strong analytical and problem-solving abilities.
• • Good documentation skills.

Skills

Eligibility

• • Educational qualification: Not specified.
• • Experience: 0 - 2 years of experience.
• • Graduation year: 2024, 2025, 2026.
• • Basic knowledge of hardware such as modems and routers is required.
• • Candidates should have customer handling, troubleshooting, communication, documentation, and analytical skills.
• • Flexibility to work in 24×7 shifts is required.
• • Candidates should not have commitments such as part-time courses or tuition that could affect work performance.