Analyst

Responsibilities

• • Handle routine customer queries about client products and services through chat.
• • Take appropriate action to resolve customer issues and provide feedback.
• • Escalate unresolved customer concerns to the relevant departments.
• • Maintain quality standards and meet service-level requirements.
• • Maintain professional communication and conduct.
• • Contribute to team objectives and assigned activities.
• • Maintain updated knowledge of the assigned process.
• • Support colleagues through knowledge sharing and coaching when required.

Requirements

• • Strong communication and analytical skills.
• • Ability to quickly understand process-related information.
• • Good customer handling skills.
• • Basic knowledge of hardware, modems, routers, and troubleshooting.
• • Computer literacy and ability to learn customer service software.
• • Knowledge of Excel.
• • Troubleshooting and chat-process experience is mentioned as a requirement.
• • Cable or telecom industry experience is mentioned as a requirement.
• • Ability to analyze information and select appropriate solutions.
• • Good documentation skills.
• • Ability to work effectively in a team.
• • Flexibility to work in 24×7 shifts.

Skills

Eligibility

• • Education qualification: Not specified.
• • Experience: 1-2 years of experience
• • Graduation year: 2024,2025.
• • Basic knowledge of hardware such as modems and routers is required.
• • Must be flexible to work in 24×7 shifts.
• • Should not have other commitments that could affect work performance.
• • Ability to adapt to changing business requirements.