Analyst-Data Analytics

Responsibilities

• • Research customer interactions to understand complaint and privacy-related cases.
• • Work with Global Servicing and other business teams to identify complaint root causes.
• • Analyze complaint data and prepare useful insights for business units and markets.
• • Support validation activities for analytical models and Gen AI solutions.
• • Prepare regulatory, operational, and ad-hoc reports.
• • Work with senior stakeholders and business teams to communicate analytical findings.
• • Contribute to initiatives focused on improving customer experience and operational efficiency.

Requirements

• • Strong knowledge of SQL and Google BigQuery.
• • Experience working in GS or GTLS Operations.
• • Familiarity with NICE, Nexidia, OPUS, ISP, or similar platforms.
• • Strong attention to detail in a regulated environment.
• • Strong communication and relationship management skills.
• • Ability to handle multiple projects simultaneously.
• • Flexibility to work with tight deadlines and changing priorities.
• • Experience working with Global Complaints and Privacy data is preferred.
• • Experience analyzing large datasets is preferred.
• • Knowledge of data visualization tools is preferred.
• • Experience reviewing Gen AI or validating model outputs is preferred.
• • Spanish or French language proficiency is preferred.
• • Degree or certification in a quantitative field is preferred.

Skills

Eligibility

• • Degree or certification in a quantitative field is preferred.
• • Experience working in GS or GTLS Operations is required.
• • Strong expertise in SQL and Google BigQuery.
• • Familiarity with call recording platforms such as NICE and Nexidia.
• • Knowledge of systems such as OPUS and ISP.
• • Experience analyzing and summarizing large datasets is preferred.
• • Experience with data visualization tools is preferred.
• • Experience reviewing Gen AI outputs or validating model results is preferred.
• • Spanish or French language proficiency is preferred.
• • Strong communication and relationship management abilities.
• • Ability to manage multiple projects and changing priorities.
• • Freshers eligibility is not explicitly confirmed in the job description.
• • Graduation year: 2023,2024,2025.