Analyst-Data Analytics

Responsibilities

• • Research customer interactions to understand complaint and privacy-related cases.
• • Work with Global Servicing and other business teams to identify complaint root causes.
• • Analyze complaint data and prepare insights for different markets and business units.
• • Assist in validating analytical models and Gen AI solutions used for complaint analysis.
• • Prepare regulatory, operational, and other required reports.
• • Work with stakeholders and senior leaders to communicate analytical findings.
• • Support initiatives aimed at improving customer experience and operational processes.

Requirements

• • Strong expertise in SQL and Google BigQuery.
• • Experience working in GS or GTLS Operations.
• • Familiarity with call recording platforms such as NICE and Nexidia.
• • Knowledge of systems used by specialists, including OPUS and ISP.
• • Strong attention to detail in a regulated business environment.
• • Excellent communication and relationship management skills.
• • Ability to handle multiple projects at the same time.
• • Flexibility to work with changing priorities and deadlines.
• • Experience with complaints and privacy data is preferred.
• • Experience handling and analyzing large datasets is preferred.
• • Knowledge of data visualization tools is preferred.
• • Experience validating Gen AI or model outputs is preferred.
• • Spanish or French language proficiency is preferred.
• • Degree or certification in a quantitative discipline is preferred.

Skills

Eligibility

• • Degree or certification in a quantitative field is preferred.
• • Experience working in GS or GTLS Operations is required.
• • Strong knowledge of SQL and Google BigQuery.
• • Experience analyzing and summarizing large datasets is preferred.
• • Familiarity with call recording platforms such as NICE and Nexidia is preferred.
• • Knowledge of systems such as OPUS and ISP is preferred.
• • Experience with data visualization tools is preferred.
• • Experience reviewing Gen AI outputs or validating model results is preferred.
• • Spanish or French language proficiency is preferred.
• • Strong communication, relationship management, and analytical abilities.
• • Ability to manage multiple projects and meet deadlines.
• • Freshers eligibility is not explicitly confirmed in the job description.
• • Graduation year: 2023,2024,2025.